Virtual office Bratislava · provider ADVISON s.r.o.
These general terms and conditions (the “GTC”) govern the rights and obligations between the provider of administrative services and the customer of administrative services and form an inseparable part of the office-provision contract. The GTC also govern the rights and obligations between the provider and the customer in providing the electronic mailbox management service, consisting in notifying, retrieving the content of and archiving electronic messages received in the customer’s official mailbox on the central public administration portal by the provider.
The provider is the company ADVISON s.r.o., ID No.: 46 451 196, with registered office at Kmeťova 23/8, 949 11 Nitra, Slovak Republic (the “provider”).
The customer is a natural or legal person who has concluded an office-provision contract with the provider or accepted the provider’s offer to provide the electronic mailbox management service on the provider’s website and paid the price for this service (the “customer”).
The office-provision contract concluded between the provider and the customer governs the provision of virtual office services to a person designated by the customer (the “designated person”). Virtual office services are administrative services that include registration, storage, scanning and possibly also forwarding of mail by post to the address designated by the customer. Mail further means any item delivered to the provider with the information that it is addressed to the designated person, provided that the provider does not refuse its receipt.
The provider registers each item in its information system, but no more than 30 items per month in total. Receiving a higher number of items is possible by special agreement between the customer and the provider and for an additional fee.
The provider sets up unique access to the information system for the customer and notifies them of the assigned access credentials. The provider stores each item for the necessary period until it is collected in person by the customer, or a person authorised or empowered by the customer, or sent upon the customer’s request.
The provider retrieves the content of electronic messages received in the customer’s official mailbox on the central public administration portal, registers it in the information system and automatically notifies the customer at regular intervals, but at least once a week, according to the provider’s staffing and technical capabilities. Selective retrieval of electronic messages only from selected senders, or scheduled retrieval consisting in retrieving specified messages at a particular time, is excluded.
The provider provides administrative services for a fee. The amount of the fee is set according to the provider’s current price list or determined by individual agreement.
The customer may prepay part of the virtual office services with the provider in the form of credit. Administration of the credit by the customer (i.e. ordering credit and displaying payment data, an overview of credit usage and the credit balance) is available in the information system after the customer logs in.
Payment for credit is possible by transfer of funds to the provider’s bank account according to the data displayed in the information system after the customer logs in, or by payment through the payment partner Trust Pay, a.s., with registered office at Za Kasárňou 1, 831 03 Bratislava, ID No.: 36865800, registered in the Commercial Register of the District Court Bratislava I, section Sa, file No. 4919/B, website trustpay.sk.
Scanning of an item is carried out on the basis of the customer’s request entered in the information system after logging in. By entering a scanning request, the customer authorises the provider to open the item and handle its content to the extent necessary to carry out the scanning.
Scanning is carried out into a .pdf file usually at a resolution of at least 150 DPI and in greyscale (the “scan of the item”). The provider places the scan into the information system, where it will be available for the customer to view after logging in and will remain available until the item is sent or another action occurs after which the provider ceases to physically hold the item (personal collection, shredding).
The provider reserves the right to refuse to scan an item where there is an objective assumption that it contains a payment card, authentication data or an item that is not technically suitable for scanning. Scanning is usually carried out no later than the next working day after the day the request was entered.
Sending an item is carried out on the basis of the customer’s request entered in the information system after logging in, unless individually agreed otherwise. The request to send an item must contain the address to which the item is to be sent (the “desired address”).
The provider reserves the right not to process a request to send an item that does not contain a proper and complete address to which the item is to be sent. The provider reserves the right not to process a request to send an item whose value is apparently likely higher than the amount of compensation under the applicable Postal Terms of Slovenská pošta, a.s.
Sending an item includes suitable packaging of the item and its dispatch to the desired address via Slovenská pošta a.s. as a 1st-class registered letter under the applicable Postal Terms, unless individually agreed otherwise. If the customer has entered requests to send several items, these may be processed at the same time and sent to the desired address together as one 1st-class registered letter.
These GTC take effect on 1 February 2018. By ticking the relevant box labelled “I agree to the general terms and conditions”, the customer expresses unconditional consent to the GTC.
Items are charged only if they are not included in the prepaid virtual office service package.
| Service | Price | Price incl. VAT |
|---|---|---|
| Scanning of an item (up to 10 pages) | 2,90 € | 3,57 € |
| Scanning of an item (over 10 pages) | 0,20 € / page | 0,25 € / page |
| Forwarding of mail by post (within Slovakia) | 5,90 € | 7,26 € |
| Forwarding of mail to a parcel box (BalíkoBOX) | 6,10 € | 7,50 € |
| Forwarding of mail by courier | 8,70 € | 10,70 € |
| Surcharge for forwarding by post outside Slovakia within the EU | 6,50 € | 8,00 € |
| Surcharge for forwarding by post outside the EU | 8,50 € | 10,46 € |
| Forwarding of mail within another forwarding to the same address | 2,00 € | 2,46 € |
| Surcharge for forwarding oversized items (up to 10 kg) | 8,00 € | 9,84 € |
| Increased storage capacity (1 extra box) | 5,00 € / mo | 6,15 € / mo |
| Storage of an oversized item (3 working days) | free | free |
| Storage of an oversized item (up to 5 kg) | 5,00 € / week | 6,15 € / week |
| Storage of an oversized item (over 5 kg) | 10,00 € / week | 12,30 € / week |